My Orders

5 articles

What's my order status/ tracking number?

Due to COVID-19, our courier is experiencing significant delays. This has caused our standard delivery window to change accordingly. If you haven't received your order yet, please keep in mind that y…

Updated 8 months ago by Luxee

When will my order ship?

All New Members: You will receive your box approximately 2-5 Business Days after your order is processed. Existing Members: Started Subscription Bill Date Ship Date (Arrives 2-3 days after shipping)…

Updated 2 months ago by Luxee

Why hasn't my tracking information updated?

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be very frustrating, and we certainly understand how you feel! You will get a text when the box is o…

Updated 5 months ago by Luxee

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 8 months ago by Luxee

I entered the wrong shipping address- can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…

Updated 9 months ago by Luxee