Why hasn't my tracking information updated?

Updated 5 months ago by Luxee

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be very frustrating, and we certainly understand how you feel!

You will get a text when the box is on the way 💪

Sometimes, there's a delay between the info being updated and the actual movement of the package from one of our partner fulfillment centers. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.

Hang tight — it's on its way!


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